We all know that it’s true – if you increase the quality of your customer service, you can increase customer satisfaction and loyalty. What many companies haven’t figured out is exactly how to do that. You can’t just pay lip service to the idea of improving your customer service. You have to take dedicated action to do it right.
1. It all starts with hiring.
When you hire, at all levels of your organization, you have to look beyond the required skills and find employees with the right personality to fit the culture you want to cultivate.
2. Make customer service everyone’s focus.
Everyone from the IT person to the frontline customer service representative should have the same focus. You don’t have a business without customers. Providing friendly, timely service within and without your organization should be made a priority from the first day an employee walks through the door.
3. Training happens every day.
At most companies, training takes place the first few days on the job. At companies with the highest rated customer service, training is ongoing. There is always room to learn and grow. Your employees can thrive on continuing education if you give them the opportunity.
4. Your employees are your biggest asset – and they are people!
If you want your employees to give your customers great customer service, then you have to treat your employees like valuable human beings. Happy employees will lead to happy customers.
5. Make it fun for everyone!
No one wants to dread going to work every day. When you foster a rewarding environment, your employees with reflect that in their interactions with each other and your customers.
About Pristine Screens
At Pristine Screens, great customer service is our priority. We help small businesses increase their brand reach with customized sticky screen cleaners for tradeshow giveaways and customer gifts.Visit our blog each month for our freshest marketing ideas, and give us a call today at (800) 540-5971 or fill out our sample request form to get started on your custom-branded mobile device cleaners.